Page 33 - One Report Thai Final_ENG_2021

Response - Keeping promises or agreements made - Control the product quality to meet the standards and meet the requirements of customers at reasonable prices according to market mechanisms and deliver products according to agreements When there are complaints, take immediate action to deal with it and don't do a competition that doesn't fair. - Consider environmental requirements in procurement of raw materials and materials used in production process to meet the needs of customers to protect environment and to create customers - Implementation as the investment plan. - Governance with transparency and

with customers. satisfaction.

Needs/Expectations - Quality products, cheap prices and - Products that are safe to use not toxic to the environment. - It has environmental protection and using resources effectively. Good performance, continuous keep growing and stable. Transparency in business operations Audit and good corporate governance.

delivery on time.

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Participation - Customer satisfaction survey. - Meet with customers to know their needs or provide information on how to use the product regularly. - Open-house for customers to visit the company and production process. - Open for the complaints through various communication channels. - Organize an annual shareholders meeting. - Prepare annual report. - Quarterly performance report.

Tycoons Worldwide Group (Thailand) Plc.
Stakeholder Customer Shareholder

Business value chain - Delivery - After activities

- Sales
sell