Page 41 - One Report Thai Final_ENG_2021

Tycoons Worldwide Group (Thailand) Plc.

2. Customer
The Company has continuously develops products and services to meet the
satisfaction of customers with responsibility, honesty and ethics. In 2021, the Company’s
has received satisfaction from customers at the level of 91.09%.

3. Community and society

Participation and development of society/community
The Company realizes the coexistence with the community and society by giving
importance to all stakeholders. Learn to develop and live in harmony with the community
through activities that build relationships to build understanding and promote participation
with communities and society. To ensure that the Company's business activities will not
affect or cause trouble to the normal way of life of individuals, communities and
surrounding society. So that the Company can respond effectively to the needs and
expectations and create values and rewards that will be sustainable together.

Target
1) External complaints equal 0
2) Implement a project to create cooperation between the company, community and
society continuously every year.

Strategy/Operation Plan
1) Build engagement with all stakeholders, through the utilization of Company
resources, potential and expertise to achieve maximum value.
2) Create a good experience for all stakeholders through activities or projects that
are mutually beneficial.

Operation
Follow the Code of Business Conduct and create engagement with stakeholders
under socially responsible business practices and give importance to participation and
community development. Focus on the development of the community to have a good
quality of life both economically, socially and environmentally by considering the needs
and necessities of the community as a priority. Promote and create awareness of personnel
throughout the organization, to create good relationships that show friendship between the

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